Terms and conditions

Car rental prices are quoted per day (24 hour period).

The price includes:

TPVCA (Compulsory Motor Third Party Liability Insurance);
KASKO (Insurance in case of accident, theft, natural disaster, intentional acts of third parties);
VAT 21%;
Liability reduction service up to 0EUR;
Roadside assistance in the event of a car breakdown;
Road tax;
Airport / railway charges;
Environmental taxes;
Winter tire fee (10 November – 01 April).

The price does not include:

Delivery fee (preferred location) – 25 € with VAT;
Withdrawal fee (preferred location) – 25 € with VAT;
Administration fee (Eg: fine for road traffic violations) – 35 € with VAT;
Administration fee for car damage – 60 € with VAT.

Additional drivers:

Additional drivers are allowed. The fee for each additional driver is 6.05 € with VAT.

Driving license requirements:

• Each renter must present a valid original driver’s license with a clear view of the driver’s photo. The document must also be in order and the information in the document must be legible. The document can be in English, Latin or Cyrillic alphabet. If the lessee’s license is not in English, Latin or Cyrillic, then an international driving license is required in the alphabetical order of the existing driving license. The driving experience of the renter and additional drivers must be at least 2 years.
• Driving licenses issued in the United Kingdom must also be accompanied by a photo of the driver. A lessee whose driving license is issued in a non-EU country must present an international driving license in addition to the local driving license.
• If the renter arrives at the rental point without the necessary documents listed above, the rental company reserves the right not to provide the car and the rental reservation will be canceled. In this case, the prepaid amount is not refundable.
• The lessee of the vehicle is responsible for ensuring that his certificate is valid and valid in the country concerned, i.e. it is up to the lessee to determine whether an international driving license (hereinafter referred to as the TVP) is required under local law and, if necessary, to arrange the TVP in advance. Failure to provide a document that meets the above requirements and, if applicable, the TVP will result in the booking being considered invalid at the rental point.

Driver age and restrictions:

• The minimum age of the driver is 21 years;
• The maximum age is 79 years;
• Drivers between the ages of 21 and 24 are subject to a young driver fee of EUR 5.00 per day, including VAT;
• Drivers between the ages of 80 and 99 are charged a senior fee of € 5.00 per day, including VAT;

Premiums are related to insurance costs.

Payment methods and payment card requirements:

The rental company accepts the following payment methods:

• Credit and debit cards (MasterCard and Visa);
• American Express card and cash are not accepted;

The deposit must be blocked on the main driver’s credit or debit card. The credit card must be valid for at least 3 months from the last rental date. In the event that the customer does not provide a valid credit card, the credit card is in the name of a third party or there are insufficient funds on the credit card to block the amount of the deposit, the car rental agent reserves the right to refuse to rent the vehicle. In this case, the funds paid will not be refunded.

If the car rental order has been paid for with a third party credit or debit card, the car rental agent may request permission or other relevant documents to substantiate the legality of the payment made. Failure to provide the requested information may result in termination of the rental agreement at the initiative of the car rental office.

Vehicle class / model:

Our vehicles are classified into groups according to the international ACRISS code standard.

When ordering a car, the renter selects and approves the car class, but not the specific car model. SIT & GO cannot guarantee a particular manufacturer, model or type of fuel unless a guaranteed model group is ordered this is clearly stated on the renter’s booking voucher.

The vehicle depicted in any document is for reference only and SIT & GO will, at its sole discretion, assign the same, ordered alternative class or higher class car.

Vehicle condition:

The vehicle must be returned to the agreed location in the same condition as at the time of pick-up. The renter must ensure that the vehicle is thoroughly inspected before using the vehicle.

From the moment the vehicle is picked up, the lessee becomes responsible for maintaining its technical condition and agrees to take appropriate action to avoid unnecessary costs or damage. This includes oil level maintenance, tire pressure maintenance and other standard operations. Expenses are usually only reimbursed if the rental company has given their prior permission.

The renter must return the vehicle clean (except for normal wear and tear). If the returned vehicle is dirty or if the seats, seat upholstery or carpets are damaged / dirty, an additional charge will be made for external and / or deep, dry cleaning. This fee will depend on the actual condition of the returned vehicle, but is not less than 25EUR.

Any damage to the vehicle if it is returned outside office hours is the responsibility of the renter until SIT & GO staff inspects the vehicle.

Personal accident insurance in case of theft, irreparable damage and fire:

Personal accident insurance is not included in the car rental fee. In case of fire, irreparable damage (confirmed write-off of the car) or theft, the customer’s liability is equal to 10% of the value of the car.

Maximum amount of civil liability insurance for material damage and personal injuries:

Compensation is EUR 5000000 for personal damage and EUR 1000000 for pecuniary damage.

Kasko insurance

Exemption from financial liability for accidents, thefts, natural disasters, intentional actions of third parties under KASKO insurance does not cover damage to tires, wheel rims, hubs, vehicle interior, wing mirrors, rear view mirror, car windows, locks, chassis, clutch, engine, crankcase, catalyst and radiator. Also, KASKO insurance does not cover the costs for recharging the battery, loss of keys, tow truck, taxi services after the accident, deposit for replacement of the vehicle and compensation for lost rental days during the repair of the rented vehicle. Below is a table with franchise sizes by car class:

Vehicle inspection:

It is the tenant’s responsibility to ensure that the vehicle is inspected both at the time of picking up and returning the vehicle. The renter should make sure that any damage to the vehicle is noted in the description of the condition of the vehicle and that any damage not yet covered is marked before signing the inspection report and starting the rental.

During the return of the car, the vehicle is inspected for new damage not specified in the contract. If the vehicle is returned dirty, the inspection will be performed after washing the vehicle.

All vehicles returned between 20:00 and 08:00 will be inspected only the next day during office hours (08: 00-20: 00), but no later than 24 hours from the time of return of the car specified in the tenant’s rental agreement. The renter remains responsible for the condition of the vehicle until the vehicle is inspected. The car rental company will notify the renter of the change in the condition of the car, if any, within 24 hours.

Vehicle breakdowns, accidents and replacement car:

In the event of a vehicle breakdown or accident in the Baltic States (Lithuania, Latvia or Estonia), the lessor may deliver a replacement car to the lessee within 24 hours of being notified of the breakdown or determining the cause of the breakdown if the cause of the breakdown cannot be determined immediately. Charges may apply depending on the cause of the failure. If the vehicle breaks down or an accident occurs outside the territory of the Baltic States (Lithuania, Latvia, Estonia), the lessee must take all necessary steps to eliminate the failure of the vehicle as far as possible, as well as transportation to the lessor’s car delivery point and related costs.

Smoking policy:

SIT & GO has a no-smoking policy in all vehicles. Failure to comply with the non-smoking policy will result in fines. The following cases when the smell of cigarette (or cigar) smoke and / or visible ash and smokes are also considered a breach of contract. Fees are detailed in the claim list, which can be found at the rental point. There will be a minimum charge of € 150 for the removal of cigarette (or cigar) smoke / ash.

Transport of animals:

The rental of animals is strictly prohibited in rented vehicles unless they are in transport cages. If the landlord detects that an animal has been transported without a cage in the car, the company will be forced to carry out a thorough cleaning of the entire car, the cost of which will be borne by the renter.

Reservation Confirmation (Vouchers):

A voucher confirmation will be required upon arrival at the rental point. Without confirmation, the car rental agent may charge the renter according to local rates. Please note: SIT & GO is not responsible for excessive rents when the voucher was not delivered to the local agent when the vehicle was picked up. Failure to provide the required or invalid documents, or when there are insufficient funds on the credit or debit card, the car rental agent may refuse to release the vehicle and the prepaid funds will not be refunded.

Business hours:

SIT & GO Lithuania working hours are from 08:00 to 20:00. Certain local restrictions may apply during holiday periods. Contact your local office. Rental points may be closed on the days of collection and return on Christmas, New Year, Easter and other public holidays (bank holidays). Please check when booking.

Pick-up and drop-off outside office hours:

Services are available outside the opening hours at an additional cost of EUR 25 (payable locally). This fee is free only if you purchase a full disclaimer.

Absence / delay policy:

The reservation is active for 2 hours from the stated pick-up time. After 2 hours, the reservation becomes invalid and the vehicle or reserved class is not guaranteed if the customer arrives after this time. An SIT & GO representative may offer an alternative car class or other way to provide car rental services, but prices may differ from the original booking price.

The flight numbers provided by the tenant are for information only. The tenant must report any reason for the delay.

Lease extension:

A car rental point may not always extend the rental period. If the rental company agrees to extend the lease, the rent will be charged at the current rates on the day, which may be higher or lower than the original booking price.

Illegal lease extension:

If the renter does not agree with the lessor on the extension of the lease in advance and does not receive confirmation from the lessor about the successful extension of the car rental, a penalty in excess of the rent will be applied and the lessee will be blacklisted. Charges are described in detail in the damage fee summary, which can be found at the rental point.

Early return / unused rental days:

If you decide to return the rented vehicle earlier than stipulated in the rental agreement, the funds for unused days are non-refundable. There is also no refund for delays in picking up the car, the renter did not arrive on the day and / or time specified in the booking, or the service was canceled at the start of the booking.

Late return:

The vehicle is leased for the contract period specified in the lease agreement. The return date and time selected by the customer at the time of ordering will be recorded as scheduled. If the vehicle is returned after the period specified at the time of booking, an additional day / days or delay fee will apply.

Allowed car delivery delay time: 1 hour.

Changes:

In order to change the reservation, it is necessary to inform about it in writing (by e-mail or via the customer’s platform) at least 24 hours before the start of the rental. Phone changes are not accepted. The request for changes is not guaranteed to be executed, each request will depend on the circumstances of that day and the content of the request.

Fuel policy:

Fuel policy is “as much as it is now”. The renter is responsible for returning the vehicle with the same amount of fuel as stated at the beginning of the lease. Returning the car with less fuel will result in a refueling charge and the amount of fuel missing. It is recommended to return the car with the same fuel to avoid taxes. It is also recommended to make sure that the amount of fuel specified in the rental agreement corresponds to the actual amount of fuel displayed on the dashboard before starting the trip.

Mileage:

Vehicle mileage is limited to 150km / day.

If the mileage limit is exceeded, a charge of € 0.15 per kilometer will apply.

Special offers are available to ensure unlimited mileage.

Key loss:

In case of loss of car keys, it is necessary to inform the rental point immediately. SIT & GO reserves the right to charge a fee if the keys are lost or damaged. If the vehicle is stolen and the keys are not returned to the rental location, the renter will be held fully responsible for the theft of the car. Lost keys are considered an act of negligence and no liability reduction service or insurance packages apply to this consequence. The tenant is responsible for all costs related to the production of new keys, replacement of the lock, repair.

Fines, fines and administration fees:

Each tenant is responsible for parking and traffic violations and the payment of fines. In case of late payment or in all cases where the lessor is informed about the traffic violation, administration fees apply.

One way rental:

At the request of the renter, the car can be returned at another car return point, subject to additional car return fees. Below is the price table:

Help and information number:

+37060023699

All complaints are submitted in writing by e-mail. email info@sitandgo.lt within 30 days after the end of the rental period. SIT & GO will endeavor to resolve each case as soon as possible, but in the event that an application is made after the specified period, the case may not be considered. If no reply to the lessee is received within 30 days of the last letter from the landlord or the information required for the case is not provided in any other way, the case will be deemed closed and no further action will be taken to resolve the case.

General Data Protection Regulation (GDPR):

All privacy and data protection information that SIT & GO follows is included in our privacy policy at www.sitandgo.com/privacy-policy

Vehicle tracking equipment:

Some of our vehicles are equipped with telematics, which is used in accordance with our data protection policy.

Cancellation policy:

The tenant’s reservation should be canceled in writing at least 24 hours prior to the start of the rental or canceled through an account on the SIT & GO website. Cancellations by phone will not be accepted.

Cancellation administration fee:

The notice period is the 24-hour period before the start of the car rental, not the calendar day.

Notice of cancellation 7 or more days before the start date: a refund of the prepaid amount is subject to a € 15 administration fee;
Cancellation notice 3-6 days before the start date: 50% of the prepaid amount will be refunded;
Cancellation notice 2 days before the start date: 25% of the prepaid amount will be refunded;
Cancellation notice 0-1 days before the start date: the amount paid is non-refundable.

A minimum cancellation fee of EUR 15 will apply for all prepaid bookings.

For each booking where the prepaid amount is less than EUR 15, the prepaid reservation will not be refunded, regardless of when the cancellation request was made.

If the payment method is “pay on the spot” and the tenant does not arrive, the paid reservation fee will not be refunded